Jane Wilson plays a vital role at Watson Knipe Accountants, focusing on Payroll and Construction Industry Scheme (CIS) services. With nearly two decades of payroll experience, she brings significant expertise from her previous role at a UK-based international company.
Her transition into the more intimate environment at Watson Knipe reflects her adaptability and strong work ethic, which have been key to her success.
A Wealth of Experience
Before joining Watson Knipe, Jane built an impressive career spanning over 17 years in payroll, starting at Enterprise Rent-A-Car. She was responsible for implementing and managing payroll for a vast region, covering areas like Nottingham, Peterborough, Norfolk, and Leeds. Jane handled the payroll for up to 600 employees, and her ability to manage large-scale operations made her indispensable in her previous role. Her dedication even led her to make personal sacrifices, like delaying surgery because there was no one else capable of handling payroll during her absence.
Jane’s journey to Watson Knipe came after being made redundant during the pandemic, which pushed her to seek a new role. Despite challenges, she quickly found her place, choosing Watson Knipe after feeling an immediate connection with the team during her interview. She appreciated the supportive and positive atmosphere at Watson Knipe straight away.
A Diverse Client Portfolio
At Watson Knipe, Jane is responsible for managing the payroll of approximately 300 clients. Her work ranges from weekly to monthly payrolls, covering a broad spectrum of sectors including healthcare, beauty, real estate, and even specialised industries. Her clients range from small businesses with a single director to larger organisations with over 30 employees.
Jane is known for her meticulous approach, handling the payroll process from start to finish with precision. She ensures that all payments, reports, and pay slips are completed accurately and on time. Her attention to detail also extends to handling complex tasks such as P11Ds, where she seeks guidance from her colleague Louise, who has extensive knowledge in the field. Despite the steep learning curve that came with transitioning to a more personal, client-focused payroll environment, Jane has embraced the challenge and continually strives to improve.
Building Client Relationships
One of Jane’s standout qualities is her ability to build and maintain strong relationships with clients. She serves as the first point of contact for payroll-related queries, and her responsiveness and efficiency have earned her a reputation for being reliable and approachable. Clients frequently express their gratitude for her efforts, often sending her messages of appreciation for her quick problem-solving and thorough work.
Jane’s role isn’t just about processing payroll; it’s about fostering trust with her clients. She has successfully developed strong bonds with her client base, demonstrating her commitment to personalised service. Her hands-on approach ensures that she is always ready to assist with any issues that may arise, providing peace of mind to her clients.
Work-Life Balance and Team Support
One of the things Jane values most about working at Watson Knipe is the supportive environment. Having come from a challenging work situation before, she deeply appreciates the flexibility and understanding she receives from her colleagues. Jane works four days a week in the office and spends Wednesdays working from home, a schedule that allows her to balance her workload and personal life effectively.
Jane's bond with the Watson Knipe team is also a major contributor to her job satisfaction. The positive relationships she has cultivated with her colleagues make her workplace a joy to be in, even on busy days. Despite occasional stressful moments, Jane finds that the supportive atmosphere allows her to thrive.
Life outside work
In her spare time, Jane enjoys retail therapy, socialising with friends, and spending time with her husband. Her love for life outside work is complemented by her fondness for Fridays, which she often celebrates with a glass of prosecco! Though she still mourns the loss of her beloved dog Jenson, Jane fills her life with joy by staying active and going on holidays when possible.
Conclusion
Jane Wilson is an integral part of the Watson Knipe team, bringing both her extensive experience and her genuine care for clients to every task she undertakes. Her ability to manage diverse clients, foster strong relationships, and provide accurate payroll services makes her an invaluable asset to the firm. With her positive outlook and commitment to her role, Jane continues to thrive in the supportive environment that Watson Knipe offers, making her future at the firm bright and full of potential.